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From Alan and Tania - North Perth

We just wanted to write a quick note to say thanks again for the fantastic job the guys did on it and tell you how pleased we are with the result. 

The fit and finish you achieved with the bamboo on our tricky staircases was excellent and the loft space has been totally transformed for the better.

Being busy at work myself on weekdays, it was really nice to be able to hand over a set of house keys to the guys for the duration of the work and not worry about it. I also appreciated the phone call updates and other helpful touches such as the labels each day showing where it was ‘safe’ to tread.

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Company Questions

 

1. How long have you been in business?

2. What warranty do you have with your Bamboo Flooring?

3. Will your company be around in the next ten years if I have a problem?

 

1. How long have you been in business?

Simply Bamboo has been in the flooring and timber trade since 2004, we officially opened our Malaga showroom in 2005.  We are now entering our 7th year in the industry.

2. What warranty do you have with your Bamboo Flooring?

All flooring supplied and installed by Simply Bamboo comes with a 10 year structual warranty, not a factory warranty and a 5 year installation warranty.  Factory warranties from China aren`t worth the paper they are written on and you are far better covered when the flooring company warrants there product direct with you.

3. Will your company  be around in the next ten years if i have a problem?

To be honest no company can guarantee that they will be in business in 10 years time, however as we are coming up to our 7th year in the industry, we are still going strong having survived the global financial crisis unlike some organisations, is wholly credited to our stability and reputation in the industry.  Just because another company may be bigger or have a flashier showroom than us does not mean they will be around longer than us.  keep in mind they probably have higher overheads and need to make bigger margins which means in the end  paying more in the long run.